The electricity market has been liberalized in Türkiye. Consumers above a certain threshold can choose a supplier.
Eligible Consumer
- Consumers above a certain annual consumption threshold
- Right to choose the supplier
- Right to bargain
- EMRA current threshold values
Tariffs
- Regulated tariff: EMRA determines (residential, small workplace)
- Free tariff: Supplier-consumer agreement
- Binary tariff
- Single term tariff
Changing Supplier
- Contract with new supplier
- Old supplier notification
- Meter reading (on transition date)
- Closing old debt
- New billing
Subscriber Rights
- Meter reading transparency
- Right to object to invoice
- Uninterrupted service
- Insurance compensation (long interruption)
- Personal data protection
Grievances
- Incorrect bill
- Meter error
- Without notification blackout
- Excessive tariff increase
- Forced sale of "green energy"
Complaint Ways
- Written objection to the supplier
- EMRA Consumer Complaints System
- Consumer arbitration committee / court
Council of State 13th Chamber
13. The Department accepts that electricity subscribers have the right to benefit from the principles of "transparency" and "fairness" and that it will question the uncertain/variable tariffs of suppliers.
Energy and consumer law lawyer is recommended.