Mediation is a must in consumer disputes over a certain amount.
Scope
- Disputes exceeding the upper limit of the consumer arbitration committee
- Online shopping
- Defective goods
- Service quality
- Bank fees
Process
- Ministry of Justice mediator
- First meeting
- Negotiation
- Agreement → minutes
- Non-agreement → consumer court
Advantages
- Quick solution
- Low cost
- Flexible agreement
Supreme Court 13. HD
13. HD accepts that consumer mediation agreements should be "reasonable and fair".
Consumer and mediation lawyer is recommended.