Cancellation of the holiday by the tour operator or provision of services contrary to the contract gives rise to compensation liability.
Compensation Items
- Refund of the holiday fee
- Price reduction (poor quality service)
- Pecuniary damage
- Return transportation
- Ancillary expenses (reservation etc.)
Pecuniary damage Compensation
- Purpose of the holiday: rest/entertainment
- Non-pecuniary damage
- Amount: proportional to the holiday cost
Process
- Written complaint to the agency
- TÜRSAB
- Consumer arbitration committee / court
Supreme Court 13. HD
13. HD accepts that "the agency's organizational responsibility" is heavy in package holidays and that the victim's right to material and moral compensation is reserved.
Consumer compensation lawyer is recommended.