In Türkiye, the consumer has the right to port his mobile number to a different operator. There is BTK control.
Transportation Process
- Application to the new operator
- Identity verification (SMS) from the old operator
- Line transfer (usually 24-48 hours)
- Short interruption until the transfer is completed
Common Problems
- Debt to the old operator claim
- Delay in transfer
- Re-reflection of the old invoice
- Failure to reset the device installment
Debt Claim of the Old Operator
- Request a written debt statement
- Detect unfair items
- Withdrawal penalty 30% limit (TKHK article 52)
- BTK + consumer arbitrator committee
BTK Complaint
- online via e-Government
- BTK Consumer Complaints System
- Results within 30 business days
Supreme Court 13. HD
13. HD adopts that GSM operators can claim "debt barrier" during number porting only in an "objective and reasonable" amount, and that exaggerated demands cannot be against the consumer. href="/contact">Consumer/BTK law lawyer recommended.