There is a 2-year legal warranty period for consumer goods such as mobile phones, laptops and white goods (TKHK).
Warranty Conditions
- Consumer use (personal)
- Warranty document signed/registered
- Repair at the manufacturer's authorized service
Warranty Scope External
- User error (dropping, getting wet)
- Intervention other than authorized service
- Modification
- Smoking, liquid damage
Repair Period
- Must be repaired within 20 business days
- Otherwise, the consumer may request replacement/return
- Replacement device must be given. (in large household goods)
Same Malfunction for the 3rd Time
If the same malfunction recurs for the 3rd time or different malfunctions occur 3 times, the consumer may request direct replacement/refund.
Supreme Court 13. HD
13. HD adopts that an expert report is essential in "wetting" and "dropping" claims, and that if the seller cannot prove his claim, a decision will be made in favor of the consumer.
Practical Tips
- Take it to the authorized service (warranty is preserved)
- Keep the service receipt
- Record the recurrence of the same malfunction
- Follow up the period of 20 business days. contact
Consumer lawyer recommended.