The consumer has the right to object against incorrect accruals in electricity, water and natural gas consumption bills.
Reasons for High Bills
- Meter malfunction
- Wrong index reading
- Illegal electricity / water claim
- Tariff change
- Calculation error
- Old debt consolidation
Objection Process
- Written objection to the invoice to the distribution company (15 days)
- Request meter inspection
- Independent expert report
- Complaint to EMRA
- Consumer arbitration committee / court
Meter Inquiry
- Request meter replacement from the distribution company
- "Seal calibration" report may be requested
- If the meter is found to be defective, invoice refund
Illegal Electricity Accusation
- Administrative fine + criminal liability (TCK art. 163)
- Record required (meter opening)
- Objection to the report: 15 days
- Burden of proof distribution at
Supreme Court 3rd HD and 13th HD
3. HD and 13. HD accept that in cases where high invoices are accrued against the subscriber, the company bears the burden of proof and that the consumer will be deemed to have consumed within the scope of his/her contract.
Practical Recommendations
- Follow the monthly index values
- Immediate complaint in case of abnormal increases
- Take a photo of the meter
Consumer/EPDK law lawyer recommended.