In urban transportation, passengers have the right to tariff compliance, safe driving, reasonable route.
Typical Problems
- Selecting long route (fare increase)
- Demanding non-tariff fare
- Smoking
- Dismissive behavior
- Not taking luggage
- Rejecting disabled passengers
Passenger Rights
- Seeing the tariff document
- Shortest route
- Reasonable speed
- Baggage acceptance
- Priority for the disabled (legal obligation)
Complaint Procedures
- Note the license plate (make sure!)
- Municipal transportation department
- UKOME (Transportation Coordination Office) Central)
- Traffic branch
- Consumer arbitration committee
Uber/Call Applications
- Uber's special status is controversial in Türkiye
- Platforms such as "Bitaksi" communicate with official taxi drivers
- Complaints on the platform
- Refund/credit systems
Fake Taxi (Pirate)
- Their license plates are not yellow
- No tariffs
- Uninsured
- Risk of attack/fraud on the passenger
- Report to the police, penalty is high
Supreme Court 13. HD
13. HD accepts that a taxi driver's charging of an untariff fare will be considered "unfair collection" and that the passenger may request a refund of the amount overpaid.
Consumer law attorney is recommended.