The distribution company has compensation liability in case of unnotified or long-term power/water outages.
Notification Obligation
- Planned outages must be announced at least 48 hours in advance
- Website, SMS, local media
- Written list to the municipality/muhtar's office
Compensation Right
- Spoiled food/goods
- Loss of business (especially commercial subscribers)
- Medical device grievances
- Pecuniary damage (child, patient)
EMRA Rules
- Limitation of annual outage period
- In case of exceeding automatic subscriber compensation
- Upon complaint review
Complaint Process
- Written notification to the distribution company + document
- EMRA Consumer Complaints
- Consumer arbitration committee / court
Supreme Court 13th HD and 3rd HD
13. HD and 3rd HD accept that the distribution company must prove its claim of "state of emergency" with concrete evidence, that a mere claim is insufficient, and that if there is negligence, the consumer has the right to material and moral compensation.
Practical Recommendations
- Record the downtime (hour/minute)
- Photograph the damaged goods
- Witness from neighbors Get a statement
- Correspond with the company (including SMS)
Consumer/EPDK law lawyer recommended.