Consumer Arbitration Committees are administrative organizations that resolve disputes below a certain amount.
Authority Limit (2026)
- District committee: current annual limit (e.g. 30,000 TL)
- Provincial committee: current annual limit (e.g. 80,000 TL)
- Above: consumer court
Application
- via e-Government
- To district governorship/governorship consumer arbitration committee
- Lawyer not required
- Free
Required Documents
- Complaint petition
- Invoice/voucher
- Contract
- Correspondence
- Expert report (if any)
Decision Period
- Approximately 6 months (varies depending on intensity)
- The decision is binding
Objection to the decision
- At the consumer court within 15 days objection
- Court re-examines
Supreme Court 13. HD
13. HD adopts that the "simple trial" procedure should be applied in cases of objection to the decisions of the arbitral tribunal, and that the court will re-examine.
Practical Tips
- Do not miss the deadline
- Collect written documents
- Write the petition clearly and with reasons
Consumer lawyer is recommended.