Disputes exceeding the authority limit of the arbitral tribunal are heard in consumer court.
Authority and Duty
- As a consumer
- Related to the purchase-sale/delivery of goods/services
- Above the annual current monetary limit
Competent Court
- Consumer's residence
- Place where the contract was made
- Residence of the defendant
- Consumer right to choose
Case Fee
- Fee is low in consumer court
- Fee liability is limited even in the case concluded against the consumer (TKHK art. 73/3)
- A lawyer is not mandatory
Simple Trial
- Fast process
- Limited hearing
- Expert (when necessary)
- Decision within 6-12 months
Burden of Proof
- Generally in favor of the consumer
- The seller proves that the service/good is free of defects
- Invoices, contracts important
Supreme Court 13. HD
13. HD accepts that the "principle of ex officio investigation" is valid in the consumer court and that the court may request additional evidence to protect the rights of the consumer.